No Estimates from PSE&G on Restoration

PSE&G is telling customers they won't have power back until Nov. 5.

PSE&G doesn’t know when you will have power. However, there is an explanation as to why you're told “Nov. 5” as the date to expect it back when you call the company's feedback line.

Basically, the damage from Sandy was so great, the utility company simply doesn’t know. In fact, according to PSE&G's twitter feed, the company isn't even giving details on specific outages.

“Hurricane Sandy has caused unprecedented damage, twice as much damage as Hurricane Irene.  Many of our facilities were flooded by coastal surges, water-logging our equipment and making our stations and facilities difficult to access,” said a statement from PSE&G.

Under normal circumstances, PSE&G knows how long it takes to respond to reports of problems and restore service. That experience and the information given to customers goes into a system where an Expected Time of Restoration (ETR.) is generated. These estimates are fairly accurate given normal storms.

“The amount of time it will take to begin working on a specific job may not be known, especially until a full assessment of the damage is done.  Accordingly, at some point in a storm, we begin using a ‘Storm ETR’, or ‘Global ETR’. This is an estimate of when all customers in our territory are expected to be restored,” said the statement.
Once the full extent of the damage is known, current estimates may be changed, and customers who requested a callback will be notified if that changes is more than 2 hours in either direction.

Until then call centers are fully staffed, 24/7 and safely repairing storm damage and restoring power is our number one priority. Call us at 800-436-PSEG (7734). 

Bev Caruso November 01, 2012 at 12:58 PM
Last report when outage was called in on Monday, power was to be restored on Nov. 5th. Since that time additional info is flying around now saying 7 to 10 days...... I believe WW power grid has something to do with the New Road area and the tree that took down wires and poles has not been touched yet. PSE&G offers no real answer or time frame if you are lucky enough to get through to them.
John Saccenti (Editor) November 01, 2012 at 01:05 PM
Still no power, but I don't know anything else.
Rich Witt November 01, 2012 at 01:09 PM
Is the Hightstown Post Office open? Are the local PNC Bank branches open? Are there gas lines? Availability? Thankis.
cb November 01, 2012 at 01:21 PM
po is open but basically just for stamps. pnc branches are closed. long gas lines at the valero and sunoco north of town on 130. those are the only ones open!
Rich Witt November 01, 2012 at 01:42 PM
Is mail being delivered?
John Saccenti (Editor) November 01, 2012 at 02:40 PM
Comment removed for obvious reasons.
Bev Caruso November 01, 2012 at 02:51 PM
Wow ....can I lend your mother a bar of soap? Your insulting at a time when many people are trying to pull their lives back together. Do you think your the ONLY person who wants their power back on? Geez, have some compassion and a refresher course regarding inappropriate language would benefit you as well.
Scott Calandra November 01, 2012 at 03:00 PM
What bothers me is once again no information is being shared. Please tell me pseg if my power is out because of a downed wire or our substation is flooded. Plus that tree down on wires on new road is still there. Not t touched once
Ralph Wiggums November 01, 2012 at 03:40 PM
On Milltown Rd. between Ryders and 18, the power went on last night at 1:15 AM. Then as I was outside attending to my extension cord, I heard an extremely loud buzzing sound in the neighborhood, followed by another buzzing sound and a giant blue flash down the street. The power was out again. I'm guessing when they put the power on over here, another transformer completely blew. I hope it didn't set them back too far. Glad to hear most people are doing well.
Scott Calandra November 01, 2012 at 04:53 PM
I think I saw that flash while sitting in my car
robert November 01, 2012 at 05:29 PM
Any estimate ( for electric ) for wwodbridge hillside Ave. Area
Amit November 01, 2012 at 05:55 PM
I have been Monitoring PSEG's progress on their Outage Map on the website but it gives little information, except for the fact that there are more than 10,000 reported outages from different cities in Middlesex county. Their latest tweet says "You will not be forgotten...we're working 24/7 to ensure our customers are restored. We appreciate your patience."
Amit November 01, 2012 at 06:02 PM
Now PSEG has changed the estimated date to November 9th
Scott Calandra November 01, 2012 at 07:42 PM
November 9th is INSANE. Are we living in the dark ages?. It's obvious pseg does not have enough workers. Where is fema? They should be helping
Concerned citizen November 01, 2012 at 08:58 PM
Hey Scott have you been around? Lines are down everywhere. Have you ever been faced with an overwhelming task? They're bringing crews from all over. I see them working. I've seen lines of utility trucks headed up the turnpike to get to areas. I have a friend in Conn who deals with these kind of outages often, in the winter, consider yourself lucky it's a once in a lifetime for you. P.S. Fema is helping, it's in the news. Do you think New Orleans was up and running in a few days? It will take time. I was in lower Manhatten last night (rescueing my stranded girlfriend) be glad your not there. Sorry for the rant, but complaining isn't helping. Helping others or even yourself does help.
7 out November 01, 2012 at 09:24 PM
My only issue is there are sick people who can't tolerate the cold. Asthmatics and people with other pulmonary issues might die because of this delay. I'm not blaming the power companies, but they knew this was coming and after two power outages last year, they need a better plan for infrastructure. There are no hotels in the whole northern part of the state and most people can't put out a $100 a night to stay alive
peteyl November 01, 2012 at 10:08 PM
Just wondering why so much of Woodbridge got power back and the Rahway ave /Thursday Ridgedale Ave cross streets are sill out. Lights are on all around us.
7 out November 01, 2012 at 11:39 PM
The school i teach in is closed until at least Monday. I'm off to Albany to stay with my brother in law. My cousins in Edison have power and didn't offer to let us over to at least shower and get some sleep. I'm ethnically cleansing them Facebook and not ever speaking to them again
Scott Calandra November 02, 2012 at 12:22 AM
Hey 7 out. My story tops yours. My brother bought a $1000 generator before the storm. His power never went out. But he gave the generator to a neighbor instead of us. Luckily a friend on facebook that I have not seen in 10 years let me borrow their generator since they never lost power.
Anne Elizabeth November 02, 2012 at 01:17 AM
Peteyl- don't worry, Colonia and other sections of Woodbridge lost power an hour ago. No idea why, of course.
7 out November 02, 2012 at 02:08 AM
Our families both suck! How did the one end of colonia lose power again. We didn't get it at all, but getting and losing it again sucks. We checked into a hotel in Albany. There was nothing on orbitz or hotels.com anywhere around nj. Funny thing was the massive gas lines ended once we got on the NY Thruway
Jill November 02, 2012 at 09:40 AM
Thank you south Brunswick patch for providing a medium to get what info in. We have no power since monday in dayton section i think we the public need a better plan we could be helping if we were mobilized. I was in jamesburg thurs and not one light on in homes nor businesses. I have no water damage, did not watch my car float away, I consider myself lucky. Help yourself and then your neighbor and then try to find out how you can HELP. Things will get better, Soon.
ThomS November 02, 2012 at 01:56 PM
On Wednesday morning, while on a scouting trip for gas, I saw 10s of PSE&G trucks at the St. George Center, Shoprite, and then more in Tano Mall. Where they went, I don't know. I heard on 101.5 that over 150 transformers blew in the area before they shut down. Raritan Center and Joesph Heller Park is still without electricity mostly. I guess it's a domino type puzzle. What has to be fixed before they can re energize the system.
Scott Calandra November 02, 2012 at 03:16 PM
Why is Pseg turning away non-union help? They turned away a crew from Alabama. So that crew is now helping long island instead. Just goes to show you they just care about their own interest and not the customer.
Concerned citizen November 02, 2012 at 03:30 PM
Scott, I heard a representative from PSEG on the radio this morning explain they did not and are not turning away any help. They currently have non-union workers from elsewhere on the job. The Alabama crew was turned away in Seaside I believe, they explained there is a Municipal power company there that may have done this. The crew that was turned away went to Long Island so they are still helping someone.
Anindita B November 02, 2012 at 07:07 PM
Any idea when power will be restored in areas around Chittik and the water tank? Thanks, any information is appreciated.
Anindita B November 02, 2012 at 07:08 PM
Anindita B November 02, 2012 at 07:08 PM
I agree. This is way too long
Pissed off November 02, 2012 at 08:16 PM
I'm in Elizabeth and I had power restored this morning and finally felt like things were getting better , then about 2:30 power went out again... I think their messing with us!!! No info on their web site, no body with updates no amswers..What got me really mad was that I called them at 3::00 and I got a message saying call back during out normal business hrs of 8am and 4:30pm... It's 3:00!!!!!! I don't live in the nicest neighborhood in the world and its just a matter if time before people start getting frustrated humgry and despreate and start taking matters into their own hands to get some attention . I have been goin to work, driving for gas and getting supplies and have yet to see 1 pse&g truck in my travels. I bet the president of pse&g isn't without power . Sorry ... Just had some hope for a few hours this morning but looks like its back to candles and no heat with my 3 month old son . Thanks pse&g
Abtin Yurgil November 03, 2012 at 09:46 PM
Here at Cedar Village BLVD we can see the businesses across the street have had power for days, as have the traffic lights between us. We, however, do not. The same thing happened last time. Why is that? Does anyone know? Is our part of the network just that much harder to fix?


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